Goldenseal Payroll Software-- Payroll Deduction Troubleshooting

Payroll Deductions-- Troubleshooting

I am not getting the correct payroll deductions when I use the Write Payroll command!
or
I am not getting any payroll deductions when I use the Write Payroll command!

Here's a trouble shooting checklist of possible causes for incorrect deductions in Goldenseal payroll software:

Is Goldenseal's deduction close to the tax booklet? If so, it is probably correct. NOTE-- Goldenseal payroll software uses the exact formula method to calculate deductions, which is more accurate than the approximations used in the tax booklet.
If that doesn't help, choose Employees from the Accounts menu, and locate the employee record.
Click the Payroll Setup button. Is there a Tax Package entered? Is it the correct tax package?
Does the employee have the correct number of exemptions, and the correct marital status?
Do you have any 'additional withholding' amounts?
Choose Payroll Setup from the Costs menu, and choose Tax Packages from the submenu. Open the Tax Package- are the correct taxes included? If not, you'll need to include them. HINT- You may need to import your state's payroll info so you'll have a tax package for your state.
If there is a problem in just one tax deduction, choose Payroll Setup from the Costs menu, and choose Tax Items from the submenu. Open the item that is having the problem. Does it appear to be set up correctly?
In the employee record, is there a Wage Schedule entered? If not, you'll need to enter one.
Choose Payroll Setup from the Costs menu, and choose Wage Schedules from the submenu. Open the Wage Schedule used for this employee- is Use Employee Tax Package turned on? If not, is the correct tax package entered there?
Is the pay period correct in the wage schedule? If the withholding amount is half or double what it should be, frequently it's because the pay period is incorrect.
Choose Labor Hours from the Costs menu, and locate the current hours for this employee.
Is there a Wage Schedule used for the hours? If not, you'll need to add one.
If the Wate Schedule in the Labor Hours is different from the Wage Schedule in the Employee record, better check the Wage Schedule as in step 8 and 9. NOTE-- If one employee works under two wage schedules that have a different pay period (or salary vs hourly), Goldenseal does not combine them in one paycheck.
Now try the Write Payroll command for this period. Are the overtime hours correct? If not, you can double-click on the employee hours, and type in a different number of overtime hours.
Did the employee work enough hours to get withholding? If the employee didn't work many hours, they may be below the cutoff for withholding in this period.
Is the employee on salary? If so, Goldenseal will replace the payroll hours with the full salary amount, and calculate deductions from that. Is that what you are expecting?
Does this tax item have an annual cutoff amount? If so, it will stop deducting after it goes past the limit.

NOTE-- click here for troubleshooting guides to benefits, tax payment problems and vacation problems. Click here for additional payroll deduction troubleshooting.

Click here to return to payroll topics.
Click here for general information about Goldenseal payroll software.