Lost the Master Password
Oh no, I lost the master password for Goldenseal business management software! Can't access the company file. Not able to sign on.
User forgot their password, or they try the one they think it is and it doesn't work.
For security reasons, we don't store the Master Password in human-readable form, and there is no easy way for anyone to find it by just looking at the file data.
Here are some things to try:
If there is no other option, we can retrieve a password by running the file in the programming debugger. We charge $40 to cover the programmer's time-- please contact us to arrange this service.
Programmer Note-- set a breakpoint in CPassword::MatchPassword, sign on with the master password, and check the value of realPassword after it is decrypted.
Entered 5/10/04 by Dennis. Updated 11/5/2010 and 6/18/2013.