Installed and Disappeared

Problem

The user installed a file on the Macintosh hard drive, but it disappeared!

Diagnosis

A beginning user dragged the Goldenseal program or a starter file onto their computer. After they eject the CD it is not there any more!

Solution

Most likely they dragged it onto the Macintosh desktop. They need to drag it onto the hard drive icon instead so it's really copied there. This may require some explaining about icons, desktop etc.

This is not usually a problem in Windows since the file is just copied to the hard drive when they drag a file to the desktop.

One other explanation is that they may have accidentally dropped the file into a folder (especially if dragging it into List view). If that seems possible, use Sherlock to look for the Goldenseal accounting software file by name.

Comments

Entered 6/11/04 by Dennis. Updated 10/23/2010.