Expense Not Showing in Pay Bills

Problem

User just entered a material purchase, subcontractor invoice or other cost, and it's not showing up in the Pay Bills command or Accounts Payables reports in Goldenseal accounting software!

Diagnosis

Go to the record, hit the Enter key, then try again. Usually that solves the problem.

HINT-- The "knock" sound lets them know the record has been saved.

If that doesn't do it, check the status of the record. If Void or Paid, it won't show up in payables. Ditto for Disputed, Incomplete, Job Cost Only, Planned or Pricing Only.

If not that, is the amount zero? Is there a vendor? Are they maybe just overlooking the item somehow?

If none of those solve the problem, that it is probably something in the cutoff date (covered in a different tech answer).

Solution

Explain to them that other parts of GS don't know about a record when it's still incomplete-- it's just on the screen but not saved in memory yet.

Goldenseal accounting software saves the record when they hit the Enter key, close the window, or move to a different record. It also posts during the save, so other parts of the program know about a new transaction after the save (but not before).

NOTE-- We made a basic design decision, to allow unfinished records during data entry in Goldenseal accounting software. It sometimes causes confusion, but it's a real convenience when the phone rings and you need to leave something unfinished, and go somewhere else in Goldenseal to look up something.

Comments

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Entered 1/30/01 by Dennis. Updated 10/23/2010.