Bank Reconciling-- Troubleshooting Guide

I'm checking my bank account, and the running total isn't right, and/or it's not reconciling!

If running totals don't seem to be correct, you can recalculate them by doing the following:

1. Choose Preferences from the Options menu, and choose Expenses from the submenu.
2. Turn on the Update Run Totals at Reconcile checkbox, then click OK.
3. Open the bank account, or one of the bank transactions for that account.
4. Choose Reconcile from the Bank menu.
5. Goldenseal will recalculate all running totals.

If that doesn't help, here are some things to check:

1. What is the Starting Balance in the account? If it's zero, then you probably won't get correct running totals or reconcile amounts. HINT-- If it's a Loan or Credit Card account, then the Starting Balance probably should be negative or zero. If it's a Checking or Savings account, the Starting Balance probably should be positive.
2. Check the Status popup for your banking transactions. If the status is Job Cost Only, Bounced, Planned, Stopped or Void, it will not affect the running total.
3. Are any deposits or payouts missing?
4. Is anything entered twice?
5. Was a Transfer In accidentally entered as a Transfer Out, or vice-versa?
6. Are the amounts correct? You may need to check each item carefully against the bank statement.
7. Did you use the Sort command? If so, running totals will be out of sequence.

Click here for hints on reconciling your bank account.

Click here to return to Banking & Accounting Topics

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