Problem
Account reconciles OK, but the running total
is "wrong" in Goldenseal construction
accounting software.
Diagnosis
Explain that it's hard for us to find the problem since we can't see the data, but
the items below will help them to find it:
Going to Reports--Banking--Checking
Transactions may help to locate bad entries.
Over the years we have heard of all the following as causes for this kind of
bank total error:
- Bad typing, $10,000 entered instead of $1,000 (or vice versa)
- Item entered as deposit not payout (or vice versa). Most common for misc bank charges or
interest.
- Same item entered 2 or 3 times by mistake.
- Accidentally voided or deleted an item.
- Never entered an item but thought they did.
- Starting Balance off in account because of checks previously cleared
(or not yet cleared)
Solution
Here are some hints for finding problems in bank transactions:
- To find uncleared transactions,
choose Find from the Edit menu, click in the Statement field and
choose None, then hit the Find button. Anything there by mistake?
- Sometimes it helps to look at the banking
report, which is a register view (Reports-- Banking-- Checking Transactions).
To see just uncleared items, do #1 and then enter
Found Items into Item Range for the report.
- To find accidental duplicates,
choose Find
Duplicates from the Edit menu, and look on the Amount
field. Searching for dupes on other fields may also
help.
See also the 'first reconcile' hints in Special Topics. Comments
Entered 2/26/03 by Dennis. Updated 10/24/2010.
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