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If you are having trouble downloading our demo
version files or manuals, here are some possible solutions:
- Not sure what to do after downloading? Click
the Start button at the lower left corner of your screen,
then choose Programs or All Programs from the menu. If you
see Goldenseal in the list of programs,
you've installed the demo correctly. Choose Goldenseal, then
choose Sample Company File from the submenu.
- Having problems opening the
download file? Most Goldenseal files are compressed for faster
transmission over the Internet. Click here for
help with decompressing. HINT--
if the file extension is .zip or .sit, the file is compressed.
- Does it say you need a newer version
of Goldenseal? We update Goldenseal 2 to 4 times a year.
If you download the demo program before an update and download
a starter file after an update, it may not open. The solution
is to download the latest demo program.
- Did you wait for the download to finish? You
can't save the Getting Started manuals until the whole document has
been downloaded. Check the progress % at the bottom of the window,
or click here to see usual download times. HINT--
In Windows, you can right-click on the manual link, and save the file
immediately without opening it first.
- Does your browser 'time out' before
the download is finished? You may need to adjust preferences
so it can finish.
- Is there heavy internet traffic? That
can cause slow or unsuccessful downloads. You may need to try again
- Is the enough space on your hard drive? If
it is almost full, you'll need to free up some space for the download
- Are you getting other error messages? You
can call our tech support line, or email to firstname.lastname@example.org any time. If you get an error message,
let us know exactly what it said, and it will be easier for us to understand the problem.
Here's a table of approximate download times under ideal conditions. When there is heavy Internet
traffic, you may get slower downloads.
Demo Program (6000K)
Getting Started Manuals (2000K)
Dialup (56 Kbaud)
1 to 6 minutes
1 to 2 minutes
DSL, WiFi or T-1 line
less than 2 minutes
less than 1 minute
Decompressing Download Files
Most Goldenseal download files are compressed,
so they won't take so long to download.
If you are using Windows XP, Vista, 7, 8 or 10, follow these steps to decompress any Goldenseal download file:
- After you finish the download, the file's
icon will look like a folder with a zipper.
- Double-click on the zipped icon.
- You'll see the contents of the zipped file.
- Click on the file inside, and drag it into
the My Documents folder (or drag it onto the Desktop if
you prefer ).
NOTE-- If you try to run a Goldenseal file from inside the zipped folder,
you'll get an error message.
To unzip files on earlier
versions of Windows,
use Winzip (for free download, click here).
QuickTime is a free utility which the Windows version of Goldenseal uses for sounds and graphics.
Many Windows computers already include QuickTime, but if it's not already
on your computer, you'll need to install QuickTime Player to run Goldenseal
or the Goldenseal Demo.
HINT-- You can also use QuickTime to view web videos
and listen to web music.
When you buy Goldenseal or the Goldenseal Demo
on a CD, we automatically include a QuickTime installer.
If you download the demo version, you may need
to download QuickTime so you can run the demo. The fastest way to find it is to type "Quicktime Windows download" into your browser's search bar.
The Goldenseal installer will check to see if you
already have QuickTime on your computer. If not, you can download
it for free (type "Quicktime Windows download" into your browser's search bar).
HINT-- Download the free QuickTime Player. When
it asks you to fill in registration info, you can just leave the fields
About Adobe Acrobat
The Goldenseal Getting Started manuals are available
as Adobe Acrobat documents, so anyone can read them on any computer.
If you don't already have Adobe Reader,
free download-- check the Adobe website for the latest version.
HINT-- Any files that have a .pdf suffix are Adobe
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