Goldenseal Manual Download Help

Download Help

If you are having trouble downloading the Goldenseal manuals, here are some possible solutions:

  • Are you having problems opening the file? The Goldenseal manuals are compressed for faster transmission over the Internet. You'll need to use a decompression program to unstuff the files before you can actually use them.
  • Does it say you need a newer version of Acrobat? Click here for more about Acrobat.
  • Are you getting other error messages? You can call our tech support line at 607 220-4514 for download help-- available M-F 9 AM to 6 PM Eastern Time, or email to support@turtlesoft.com any time. If you get an error message, let us know exactly what it said, and it will be easier for us to understand the problem.

Download Times

Here's a table of approximate download times for the Goldenseal manuals under ideal conditions. When there is heavy Internet traffic or a bad connection, you may get slower downloads.

Download Method
Download Time (2000 K)
Dialup (56 Kbaud)

5 minutes

Cable modem
less than 2 minutes
DSL, WiFi or T-1 line
less than 1 minute

About Adobe Acrobat

The Goldenseal Getting Started manuals are available as Adobe Acrobat documents, so anyone can read them on any computer. If you don't already have a recent version of Acrobat Reader, it's a free download.

HINT-- Any files that have a .pdf suffix are Adobe Acrobat documents.

Decompression Programs (Stuffit, WinZip, ZipIt)

The Goldenseal manuals are compressed with WinZip, so they won't take so long to download.

HINT-- if the file extension is .zip or .sit, the file is compressed.

If you have a newer browser, it will probably decompress the manuals automatically.

If it doesn't, follow these steps to decompress it:

To unzip files on Windows XP, Vista, 7, 8 or 10, you can double-click on the file icon, and then drag files out of the "folder" that appears on the desktop, showing the zipped contents.
To unzip files on Windows 98, ME or 2000,
use Winzip or another decompression program.

To unzip files on Macintosh, you can double-click on the file icon, and then drag files out of the "folder" that appears on the desktop, showing the zipped contents.
To unzip files on Macintosh OS 9 and early versions of Mac OS X, use Stuffit Expander or another decompression program.