Mac OS X Download Help

 

HINT-- If you are not sure which version of Macintosh you have, check the apple icon at the very upper left corner of your screen. If it's solid color, you have Macintosh OS X. If it's multi-color, you have Macintosh OS 9 or earlier.

Download Help

If you are having trouble downloading our demo version files or manuals, here are some possible solutions:

  • Not sure what to do after downloading? After downloading and expanding the demo, your hard drive should contain a Goldenseal application (picture of tree) and a Sample Company File. Double-click the Sample Company File icon, and you'll start running Goldenseal.
  • Having problems opening the file, or does it open and show gibberish? Most Goldenseal files are compressed for faster transmission over the Internet. You'll need to use a decompression program to unstuff the files before you can actually use them. HINT-- if the file extension is .zip or .sit, the file is compressed.
  • Does it say you need a newer version of Goldenseal? We update Goldenseal 2 to 4 times a year. If you download the demo program before an update and download a starter file after an update, it may not open. The solution is to download the latest demo program.
  • Did you wait for the download to finish? You may just need to wait a bit for the entire file to download. Click here to see usual download times.
  • Does your browser 'time out' before the download is finished? If you have dial-up or a very slow connection, you may need to adjust preferences so it can finish.
  • Is there heavy internet traffic? That can cause slow or unsuccessful downloads. You may need to try again later.
  • Is the enough space on your hard drive? If it is almost full, you'll need to free up some space for the download files.
  • Are you getting other error messages? You can call our tech support line at 607 220-4514 for download help-- available M-F 9 AM to 6 PM Eastern Time, or email to support@turtlesoft.com any time. If you get an error message, let us know exactly what it said, and it will be easier for us to understand the problem.

Decompressing Goldenseal Files

Most Goldenseal files are compressed, so they won't take so long to download.

If you use Safari, your computer will usually decompress your files automatically after you download them.

If your browser does not decompress automatically, you'll need to install a decompression program to convert the download files into useable form.

To unzip files on Macintosh OS X, use Stuffit Expander. It comes in a free trial version, so you don't need to buy anything.

After you install Stuffit Expander, you can decompress the download file by dragging it onto the Stuffit Expander icon (which is probably inside your Applications folder, possibly inside the Utilities folder).

NOTE-- Some people prefer to use Zipit for decompressing files. It also comes in a free trial version.

WARNING-- One user has reported problems with decompressed files showing "gibberish", and not opening properly. The problems were solved after he downloaded the latest version of Stuffit Expander.

Download Times

Here's a table of approximate download times under ideal conditions. When there is heavy Internet traffic, you may get slower downloads.

Download Method
Demo Program (6000K)
Getting Started Manuals (2000K)
Dialup (56 Kbit)
15 minutes

5 minutes

Cable modem
1 to 6 minutes
1 to 2 minutes
DSL, WiFi or T-1 line
less than 2 minutes
less than 1 minute

About Adobe Acrobat

The Goldenseal Getting Started manuals are available as Adobe Acrobat documents, so anyone can read them on any computer. If you don't already have Adobe Reader, it's a free download-- check the Adobe website for the latest version.

HINT-- Any files that have a .pdf suffix are Adobe Acrobat documents.