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If you are not sure which version of Macintosh you have,
check the apple icon at the very upper left corner of your
screen. If it's solid color, you
have Macintosh OS X. If it's multi-color, you have Macintosh
OS 9 or earlier.
If you are having trouble downloading our
demo version files or manuals, here are some possible solutions:
- Not sure what to do after downloading? After
downloading and expanding the demo, your hard
drive should contain a Goldenseal application (picture
of tree) and a Sample Company File.
Double-click the Sample
Company File icon,
and you'll start running Goldenseal.
- Having problems opening the
file, or does it open and show gibberish? Most Goldenseal
files are compressed for faster transmission
over the Internet. You'll need to
use a decompression program
to unstuff the files before you can actually
use them. HINT--
if the file extension is .zip or .sit, the
file is compressed.
- Does it say you need a newer version
of Goldenseal? We update Goldenseal 2 to 4 times a
year. If you download the demo program before an update
and download a starter file after an update, it may
not open. The solution is to download the
latest demo program.
- Did you wait for the download to
finish? You may just need to wait a bit for the entire
file to download. Click
here to see usual download times.
- Does your browser 'time out' before
the download is finished? If you have dial-up or a
very slow connection, you may need to
adjust preferences so it can finish.
- Is there heavy internet traffic? That
can cause slow or unsuccessful downloads. You may need to try
- Is the enough space on your hard
drive? If it is almost full, you'll need to free up
some space for the download files.
- Are you getting other error
can call our tech support line at 607 220-4514 for
download help-- available M-F 9 AM to
6 PM Eastern Time, or email to firstname.lastname@example.org any
time. If you get an error message, let us know exactly
what it said, and it will be easier for us
to understand the problem.
Most Goldenseal files are compressed, so
they won't take so long to download.
If you use Safari, your computer will usually
decompress your files automatically after you download them.
If your browser does not decompress automatically,
you'll need to install a decompression program to convert
the download files into useable form.
To unzip files
on Macintosh OS X, use Stuffit
Expander. It comes in a free trial version, so you don't
need to buy anything.
After you install Stuffit Expander, you can
decompress the download file by dragging it onto the Stuffit
Expander icon (which is probably inside your Applications
folder, possibly inside the Utilities folder).
NOTE-- Some people prefer to use Zipit for
decompressing files. It also comes in a free trial version.
WARNING-- One user has reported problems
with decompressed files showing "gibberish", and not opening
problems were solved after he downloaded the latest version
of Stuffit Expander.
Here's a table of approximate download times
under ideal conditions. When there is heavy Internet traffic, you
may get slower downloads.
Demo Program (6000K)
Getting Started Manuals
Dialup (56 Kbit)
1 to 6 minutes
1 to 2 minutes
DSL, WiFi or T-1 line
less than 2 minutes
less than 1 minute
About Adobe Acrobat
The Goldenseal Getting Started manuals are
available as Adobe Acrobat documents, so anyone can read
them on any computer. If you don't already have Adobe Reader,
free download-- check the Adobe website for the latest version.
HINT-- Any files that have a .pdf suffix are
Adobe Acrobat documents.
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